Privacy Policy

Sustainable Packaging Webshop B.V. is convinced that the protection of the personal data of its customers and website visitors is essential to its activities. Sustainable Packaging Webshop B.V. does everything in its power to safeguard your privacy, and we handle personal data with care.

In a nutshell, that comes down to the following:

We process customer data in accordance with the purpose for which it has been provided (read more about these purposes and the type of personal data further on in this Privacy Policy);
We only process personal data that is necessary for the purposes for which it is being processed;
If we do not receive personal data directly from our customers/suppliers, we ask for explicit permission if we need it for the processing of orders/deliveries;
We have taken technical and organisational measures, such as an SSL connection, to ensure the security of personal data;
We do not pass on personal data to other parties, unless this is necessary to perform the purposes for which it was provided;

Processing of customers’ or suppliers’ personal data

Customers’ or suppliers’ personal data will be processed by Sustainable Packaging Webshop B.V. for the following purpose(s):

Communication about quotations and/or orders;
Processing or issuing an order;
Administrative purposes.

We process the following personal data for this purpose:

Company name;
First name and surname of the contact person;
Billing address;
Delivery address;
Phone number;
Email address;
VAT number;
Chamber of Commerce number;

The personal data is stored in the financial records for a maximum of 7 years.

Online purchases / registration

At Sustainable Packaging Webshop B.V., you can register online before you order if desired. If you order online at Sustainable Packaging Webshop B.V., we only ask for the information needed to process your order. We only provide this information to those parties who need your information to process the order correctly. This way, the payment process is taken over by Multisafepay and is handled in their secure environment. The shipping process is taken over by DPD, DHL or one of our other shipping companies.

Google Analytics

Sustainable Packaging Webshop B.V. uses Google Analytics so we can monitor how our visitors use the website. This information is not shared with third parties.

Online security

To limit misuse and unauthorised access to personal information, we use a secure SSL (Secure Sockets Layer) connection that shields all information about our customers and our website when you enter personal information.

Processing of personal data from the online newsletter / contact form

When a customer or prospective customer subscribes online for our newsletter, the customer will periodically receive a newsletter from us by email at the email address provided by the customer. Every newsletter contains a link where you can unsubscribe.

If the customer fills in a contact form on the website, or sends us an email, the data will be kept as long as the nature of the form or the content of the email is necessary for completely answering and handling the request. Personal data of subscribers will be processed by Sustainable Packaging Webshop B.V. for the following purpose(s):

Informing them about news in the plastic tubs, drinking cups and buckets sector;
Informing them about new products and campaigns.

The basis for this personal data is:

The newsletter subscription form on the website;
Request from customer via a Sustainable Packaging Webshop B.V. contact (person).

For the above-mentioned purpose(s), Sustainable Packaging Webshop B.V. requests the following personal data:

Company name;
Contact name;
Telephone number (optional);
Email address;
Reason for contact;

Disclosure to third parties

If necessary for carrying out the purposes described above, we may provide personal data to third parties.

We never pass on personal data to other parties with whom we have not signed a data processing agreement. Naturally, we make the necessary arrangements with these parties (processors) to guarantee the security of your personal data.

Furthermore, we will not provide the information you have given us to other parties, unless this is required and permitted by law.

Rights concerning your data

You have the following rights concerning the personal data we have received from you.

right of access;
right of rectification;
right of deletion/oblivion;
right to restricted processing;
right of the obligation to notify;
right of data portability;
right of objection.

You can also object to the processing of your personal data (or a part thereof) by us or one of our processors. We may ask you to formally identify yourself before we can respond to the above-mentioned requests. You also have the right to have the data you have provided transferred to yourself by us or on your behalf directly to another party.

Complaints

If you have a complaint about the processing of your personal data, then we ask you to please contact us directly. If we are unable to reach an agreement with you, we would find this very unfortunate. You always have the right to lodge a complaint with the Data Protection Authority, which is the supervisory authority in the field of privacy protection.

Third-party websites

This privacy statement does not apply to third-party websites that are associated with this website by means of hyperlinks. Sustainable Packaging Webshop B.V. cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of these websites before using them.

Amendments to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Questions

If you have any questions or comments regarding our privacy statement, please contact us.