FAQs

Frequently Asked Questions

How can I cancel my order with Pack-Store for free

You can cancel your order with Pack-Store for free if it has not been shipped yet. To cancel your order free of charge, you can contact our customer service by phone. We will process the cancellation immediately. The payment will be refunded via the payment method you used to place the order.

When can I no longer cancel my order for free?

If your order has already been processed and shipped by us, it is no longer possible to cancel it free of charge. In that case, you must accept the order and return it at your own expense. Once we have received the returned order in good condition, we will refund the full purchase amount via the payment method you used to place the order. Please note that we will reimburse the shipping costs for sending your order, but the costs of returning the order are your responsibility.

How can I modify my order?

As long as your order has not been shipped by Pack-Store, it is possible to modify the order free of charge. You can only communicate changes by email at [email protected]. Make sure to clearly state the order number and the desired changes in the email. Once we have processed the changes, you will receive a confirmation by email.

If the modification results in a lower order amount, we will refund the difference via the payment method you used to place the order. If the modified order has a higher order amount, you will receive a payment link to pay the difference. Please note that the modified order will only be processed after the remaining amount is received.

When can I no longer modify my order?

If your order has already been processed and shipped by us, it is no longer possible to modify it free of charge. In that case, you can return the order at your own expense upon receipt and then place a new order.

Once we have received the returned shipment in good condition, we will refund the full purchase amount via the payment method you used to place the order. Please note that we will reimburse the shipping costs for sending your order, but the costs of returning the order are your responsibility.

What should I do if my products are damaged upon delivery?

At Pack-Store, we collaborate with various (parcel) carriers. Despite our careful packaging and our requests to carriers to handle the products with care, it may happen that the products arrive damaged.

What should I do if I have received damaged products?

If you have received products that are damaged, we kindly ask you to contact our customer service within 24 hours.

How can I best inform you about the damage?

To assist you as efficiently as possible, we ask you to follow these steps:

Take clear photos of the (transport) damage:

  • Photo of the box;
  • Photo of the sticker on the side of the box displaying the product specifications;
  • Photo of the damaged products (preferably all products in one photo).

Send these photos by email to [email protected].

Specify the order number and the quantity of damaged pieces in the email.

What happens after I have submitted the damage report?

Once we have received the notification, we will collaborate with you to find a suitable solution. We aim to resolve the issue as quickly and efficiently as possible to ensure your satisfaction.

For further questions or assistance, we are always available through our customer service.

What is the delivery time of Pack-Store orders?

At Pack-Store, orders are processed every business day at 1:00 PM. If you place your order on a business day before 1:00 PM, your delivery will be made the next day between 9:00 AM and 5:00 PM. If you order after 1:00 PM or during the weekend, please allow an extra day for delivery.

For deliveries outside of the Netherlands, a longer delivery time applies. The exact delivery time may vary, depending on the accessibility of the specific region, as some remote areas do not receive daily deliveries

Delivery area Transit time*
The Netherlands 1 working day
Belgium 1 – 2 working days
Germany 1 – 2 working days
Luxembourg 1 – 2 working days
France 1 – 3 working days
Austria 1 – 3 working days
Switzerland 1 – 4 working days (depending on customs)
United Kingdom 2 – 4 werkdagen (depending on customs)
Other counties On request

* Our carriers make every effort to deliver your order on time. Nevertheless, unexpected circumstances can sometimes lead to delays and a postponed delivery of your order. Once your order has been handed over to the carrier, you will receive an email with a track & trace link to track the progress of your order.

The delivery is delayed, what can I do?

In case of unexpected delays, you can usually find the reason in the tracking link of your order. As the recipient of the package, the quickest way is to directly contact the courier. This allows you to discuss and coordinate any issues directly with the carrier.

Of course, you can also reach out to our customer service. In that case, we will contact the courier on your behalf. 

Can I order from Pack-Store starting from 1 box per product?

Yes, at Pack-Store, it is possible to order from 1 box per product.

How many pieces/sets are there in a box?

The number of pieces per box varies depending on the type of product. You can find the content per box on the product page of the item you have chosen. The quantity per box is stated under the product title, the 'choose option'-section and on the "Additional Information" tab.

What is a set?

A SET consists of both a container and a lid. When we refer to a set in the online shop, it means that you will receive both containers and lids in one package. It is also possible to order only containers or only lids. In that case, we refer to them as PIECES.

Can I only order per box at Pack-Store?

Yes, at Pack-Store, you always order per box, regardless of the number of pieces you need.

What if I need more pieces than fit in one box?

For example, if a product is packaged per box with 400 sets, and you need 800 sets, then you would order 2 boxes (2 x 400 = 800). In this case, it is not possible to order, for example, 900 sets.

Are there multiple options available per product?

For some products, we offer multiple options. These options may vary in packaging unit, color, with or without handles, or the material. All available options can be found on the product page of the relevant item.

I have not received an invoice for my order

Once you have completed your order, you will receive an order confirmation via email, including a PDF invoice. If you have not received the email, we recommend checking your spam folder.

It is also possible to download the PDF invoice through your Pack-Store account. If you do not have an account with Pack-Store, you can request a copy of the invoice by sending an email to [email protected].

Why are the prices excluding VAT?

All products and shipping costs in our online shop are subject to the general VAT rate (in The Netherlands the VAT rate is 21%). Since we mainly sell to businesses, and businesses can reclaim VAT, we list prices in the online shop excluding VAT. During checkout, the amount including VAT will be automatically displayed.

Do I have to pay VAT if I have a VAT number?

For all orders delivered in the Netherlands, we charge 21% VAT. If your company is located in the Netherlands, you can reclaim the paid VAT through the tax authorities.

I have a foreign VAT number. How does it work?

If you have a foreign VAT number, you can enter it during the checkout process. With a valid foreign VAT number, no VAT will be charged. Note: this applies only if the delivery is also outside the Netherlands. If we deliver in the Netherlands, we must include VAT on the invoice, even if your company is located abroad.

I can't find the product I'm looking for

We do our best to keep our online shop as user-friendly as possible. Through the search bar and filters, we help you find the right product. If you still have trouble finding the product you are looking for, do not hesitate to contact our customer service. We are happy to assist!

The product I want to order is out of stock

We strive to always have all our products in stock. Nevertheless, there may be unforeseen circumstances causing a product to be temporarily unavailable. If this happens, feel free to contact our customer service. Together with you, we can check the availability of the product and discuss alternative options.

Do I get a discount if I order multiple boxes?

Certainly! We offer discounts based on the quantity of products you order. The discount percentages we apply are as follows:

  • From 10 boxes per item: 3% discount
  • From 1 pallet per item: 5% discount
  • From 2 pallets per item: 8% discount
  • From 3 pallets per item: 10% discount
  • From 4 pallets per item: 12% discount

Additionally, we offer free shipping for orders that meet our minimum order amount:

  • Netherlands: free shipping for orders over €495 (excluding VAT)
  • Belgium & Luxembourg: free shipping for orders over €695 (excluding VAT)

Unfortunately, free shipping is not available for deliveries outside the Netherlands and Belgium

What payment methods can I use?

In our webshop, you can choose from the following payment methods:

  • Apple Pay
  • Bancontact*
  • Bank transfer
  • Belfius*
  • Credit card (American Express, Maestro, Mastercard, VISA)
  • iDeal
  • KBC*
  • Klarna
  • PayPal
  • Riverty
  • Sofort*
  • Trustly

Please note that some of these payment methods are only available in specific countries. If a payment method is not available in the country where you are located, it will not be visible during checkout.

During checkout, you can easily select the desired payment method. Once you click "Place Order," you will be redirected to the secure payment platform of Multisafepay. Here, your payment will be processed securely. You can shop with confidence and convenience with us.

Can I pay upon pickup?

There is no ATM or cash register at the pickup point, making it not possible to pay upon pickup.

How does payment via Bank Transfer work?

With this payment method, you or your colleague can pay for the order via bank transfer. After placing your order, you will receive an email from Multisafepay with a payment link to complete the payment. Once we receive the payment, we will start processing your order. It's important to know that this bank transfer goes through a third-party account at Multisafepay, meaning you should consider an additional delivery time of approximately 2-3 business days.

Can I pay the invoice without a payment link?

If you choose not to pay via the link but want to transfer the amount manually to our bank account, please follow the details below:

IBAN: NL25 RABO 0353 3130 84
BIC: RABONL2U
Payable to: Sustainable Packaging Webshop BV
Reference: Please enter your order number here

Once we process the payment, the order will be shipped.

Can I pay on account?

It is not possible for new customers at Pack-Store to pay on account. If you want to defer payment, we recommend considering one of the following available payment methods:

  • Credit card
  • Klarna
  • Riverty

If you are a regular business customer of Pack-Store and have placed a minimum of 5 orders, we can discuss the possibility of paying on account. Please note that we will first check your creditworthiness before considering this request. We reserve the right to reject the request for payment on account at any time and without giving reasons.

I am unable to pay via Riverty (formerly AfterPay)

Paying with Riverty is available for both individuals and businesses. If you choose the Riverty payment method, the claim will be taken over by Riverty, and we no longer have insight into the further process. It's important to know that if Riverty rejects your request, we do not have access to the reason for this decision. In that case, we recommend considering an alternative payment method. It's good to know that Riverty has very strict criteria for business payment requests. They only process orders up to €1,000 including VAT. Additionally, the billing address must match the shipping address to use Riverty.

I have paid, but I still receive a payment reminder from Riverty

If you selected the "Riverty" payment method during checkout, the payment can only be completed through the payment link you receive via email from Riverty (or through the Riverty app). If you manually perform the payment via bank transfer to our account, it will be processed automatically without Riverty being informed. As a result, Riverty thinks the invoice has not been paid, and you continue to receive reminders. If this happens to you, please contact our customer service at [email protected]. We need your order number and a copy of the payment proof so that we can request Riverty to stop the payment request.  

How safe is it to pay at Pack-Store?

You can securely pay at Pack-Store. We use an SSL certificate (SSL = Secure Sockets Layer). A secure layer is built between our server and your internet browser, meaning your data is encrypted and therefore secure. All payments at Pack-Store are processed by Multisafepay, a certified online payment platform approved by De Nederlandsche Bank (DNB). For more information, you can refer to this link. Your financial information is in good hands when you shop with us.

Can I pick up my order?

You have the option to pick up your order at our warehouse in Oss. During the checkout process, you can select the "Pick Up" option. If you place your order on weekdays before 1:00 PM, your order will be ready for pick-up on the same day from 2:00 PM onward. If we receive your order on weekdays after 1:00 PM, it will be ready for pick-up the next day. You will receive an email notification once the order is ready.

Please note: We can only accept orders placed online. Our staff at the location cannot process new orders on-site.

What are the costs for picking up my order?

We do not charge any handling fees, so you can pick up your order free of charge at our warehouse in Oss.

Where can I pick up my order?

You can pick up your order at the following address:

Sustainable Packaging Webshop BV
Pack-Store pick-up point
Landweerstraat-Zuid 158
5349 AK, Oss
The Netherlands

The pick-up point is open from Monday to Friday between 9:00 AM and 5:00 PM. We are closed on national holidays.

Can I pay upon pick-up?

There is no card payment or cash register system available at the pick-up point, so it is not possible to pay upon pick-up.

How will my order be shipped?

We collaborate with various carriers, and the choice of carrier depends on the destination and the number of boxes per order. 

What is the delivery time for my order?

At Pack-Store, orders are processed every working day at 1:00 PM. If you place your order on a working day before 1:00 PM, it will be shipped the same day. For deliveries within the Netherlands, the delivery time is 1 working day. For example, if you order before 1:00 PM on Monday, you can expect the delivery on Tuesday between 9:00 AM and 5:00 PM. If you order after 1:00 PM, your order will be processed the next working day, and the delivery can be expected on Wednesday between 9:00 AM and 5:00 PM.

For deliveries outside the Netherlands, a longer delivery time applies. The exact delivery time may vary depending on the accessibility of the specific region. In some more remote areas, delivery may not occur daily.

Delivery area Delivery time *
Netherlands  1 working day
Austria 1 à 3 working days
Belgium 1 à 2 working days
France 1 à 3 working days
Germany 1 à 2 working days
Luxembourg 1 à 2 working days
Switzerland 1 à 3 working days (subject to customs)
United Kingdom 2 à 4 working days (subject to customs)
Other countries On request

* Our carriers make every effort to deliver your order on time. However, unexpected circumstances can sometimes lead to delays and a postponed delivery of your order.

How can I track my order?

Once your order is handed over to the carrier, you will receive an email with a track & trace link, allowing you to monitor the progress of your delivery.

What are the shipping costs at Pack-Store?

At Pack-Store, you pay per box for the shipment of your order. The shipping costs will be visible during the checkout process: our system automatically calculates the shipping costs based on the shipping address.

On this page, we've compiled a clear overview of all shipping costs for your convenience.

Why are the shipping costs for my order so high?

At Pack-Store, orders are placed per box. When you order small packages (containers and lids packaged in sets of 8 - 25), we can pack multiple of these packages in one large box. However, for all other products, the dimensions of the box are too large to fit together with other boxes in one large shipping box. Therefore, we have to create a shipping label for each box separately, incurring shipping costs per box to the carrier.

When is an order eligible for free shipping?

For orders within the Netherlands and Belgium, a minimum order value applies for free shipping. Once your order reaches this value, we offer FREE SHIPPING. For the Netherlands the minimum order value is €495 excluding VAT, and for Belgium €695 excluding VAT.

If you are just below the minimum order value during checkout, it is often cheaper to add an extra box to your order.

We do not offer free shipping outside the Netherlands and Belgium.

How can I save on shipping costs?

As mentioned earlier, we use minimum order values for free shipping in the Netherlands and Belgium. This means that you are eligible for free shipping once your order reaches a certain value. If you are just below this minimum order value, we recommend that you increase your order so that you can take advantage of free shipping. For regular customers, it may also be more cost-effective to place larger orders, for example quarterly, rather than monthly.

Orders of 10 boxes or more are delivered by a carrier on a (disposable) pallet. Depending on the box size, we can stack 16 to 28 boxes per pallet. If you are located outside the Netherlands or Belgium, it may be cheaper to place a slightly larger order, as no additional shipping costs will be charged for the extra boxes on the pallet.

Kan ik mijn bestelling afhalen?

Je kunt ervoor kiezen om je bestelling af te halen bij ons magazijn in Oss. Tijdens het afrekenen van je bestelling kun je de optie "Afhalen" selecteren. Als je op werkdagen vóór 13.00 uur bestelt, staat je bestelling dezelfde dag klaar vanaf 14.00 uur. Als we je bestelling op werkdagen na 13.00 uur ontvangen, staat de bestelling de volgende dag voor je klaar. Je ontvangt via e-mail een bericht zodra de bestelling klaar staat.

Let op: We kunnen alleen bestellingen accepteren die online zijn geplaatst. Onze medewerkers kunnen ter plaatse geen nieuwe bestellingen aannemen.

Wat zijn de kosten voor het afhalen van mijn bestelling?

We brengen geen handelingskosten in rekening, dus je kunt je bestelling kosteloos afhalen bij ons magazijn in Oss.

Waar kan ik mijn bestelling ophalen?

Je kunt je bestelling afhalen op onderstaand adres:

Sustainable Packaging Webshop BV
Pack-Store pick-up point
Landweerstraat-Zuid 158
5349 AK, Oss

Het pick-up point is geopend van maandag tot en met vrijdag tussen 09.00 en 17.00 uur. Op nationale feestdagen zijn wij gesloten.

Kan ik betalen bij afhalen?

Bij het pick-up point is er geen pinautomaat of kassasysteem aanwezig, waardoor het niet mogelijk is om te betalen bij afhalen. 

Hoe wordt mijn bestelling verzonden?

Wij werken samen met verschillende vervoerders. De keuze van de vervoerder is afhankelijk van de bestemming van de bestelling en het aantal dozen per bestelling. Pakketten worden verstuurd met DHL of  DPD en pallets worden vervoerd via Raben Logistics of KLG Europe.

Wat is de levertijd van mijn bestelling?

Bij Pack-Store worden bestellingen elke werkdag om 13.00 uur verwerkt. Als je je bestelling op een werkdag voor 13.00 uur plaatst, wordt deze nog dezelfde dag verzonden. Voor leveringen binnen Nederland geldt een levertijd van 1 werkdag. Dit betekent dat als je bijvoorbeeld op maandag vóór 13.00 uur bestelt, je de levering op dinsdag tussen 09.00 en 17.00 uur kunt verwachten. Als je na 13.00 uur bestelt, wordt je bestelling de volgende werkdag verwerkt en kun je de levering verwachten op woensdag tussen 09.00 en 17.00 uur.

Voor bezorging buiten Nederland geldt een langere levertijd. De exacte levertijd kan variëren, afhankelijk van de bereikbaarheid van de specifieke regio. In sommige meer afgelegen gebieden vindt de bezorging bijvoorbeeld niet dagelijks plaats.

Bezorgingsgebied Levertijd *
België 1 à 2 werkdagen
Duitsland 1 à 2 werkdagen
Frankrijk 1 à 3 werkdagen
Luxemburg 1 à 2 werkdagen
Nederland 1 werkdag
Oostenrijk 1 à 3 werkdagen
Verenigd Koninkrijk 2 à 4 werkdagen (afhankelijk van douane)
Zwitserland 1 à 3 werkdagen (afhankelijk van douane)
Overige landen Op aanvraag

* Onze vervoerders doen hun uiterste best om je bestelling op tijd te leveren. Desondanks kunnen onverwachte omstandigheden soms leiden tot vertraging en een uitgestelde bezorging van je bestelling.

Hoe kan ik mijn bestelling volgen?

Zodra je bestelling is overgedragen aan de vervoerder, ontvang je een e-mail met een track & trace-link waarmee je de voortgang van je bestelling kunt volgen.

Wat zijn de verzendkosten bij Pack-Store?

Bij Pack-Store betaal je per doos voor de verzending van je bestelling. De verzendkosten worden zichtbaar tijdens het afrekenen van je bestelling: ons systeem berekent automatisch de verzendkosten op basis van het verzendadres.

Op deze pagina hebben we alle verzendkosten overzichtelijk voor je op een rijtje gezet, zodat je weet waar je aan toe bent.

Waarom zijn de verzendkosten van mijn bestelling zo hoog?

Bij Pack-Store bestel je per doos. Als je een bestelling plaatst voor kleinverpakkingen (plastic bakjes en deksels verpakt per 8 – 25 sets), kunnen we meerdere van deze producten in één grote doos verpakken. Voor alle overige producten zijn de afmetingen van de doos zodanig groot dat ze niet samen met andere dozen in één grote verzenddoos passen. Hierdoor moeten we voor elke doos afzonderlijk een verzendlabel maken en dus ook verzendkosten per doos betalen aan de vervoerder.

Wanneer wordt een bestelling gratis verzonden?

Voor bestellingen binnen Nederland en België geldt een franco orderbedrag, wat betekent dat we je bestelling GRATIS VERZENDEN zodra deze een bepaalde orderwaarde bereikt. Voor Nederland geldt een franco orderbedrag van € 495 exclusief BTW, en voor België en Luxemburg is dit bedrag € 695 exclusief BTW.

Als je tijdens het bestellen net onder het franco orderbedrag zit, kan het vaak voordeliger zijn om een extra doos aan je bestelling toe te voegen. Zodra je bijvoorbeeld voor meer dan € 495 exclusief BTW in je winkelwagen hebt staan, worden de verzendkosten voor een levering binnen Nederland automatisch op € 0,00 gezet. Dit betekent dat je geen verzendkosten hoeft te betalen.

Voor leveringen buiten de Benelux is geen franco orderbedrag van toepassing.

Hoe kan ik besparen op verzendkosten?

Zoals al aangegeven hanteren we in Nederland, België en Luxemburg franco orderbedragen, wat betekent dat je in aanmerking komt voor gratis verzending zodra je bestelling een bepaalde waarde bereikt. Als je net onder dit franco orderbedrag zit, raden we je aan om je bestelling te verhogen, zodat je kunt profiteren van gratis verzending. Als je een vaste klant bent, kan het ook voordeliger zijn om in plaats van bijvoorbeeld maandelijks te bestellen, eens per kwartaal een grotere bestelling te plaatsen.

Bestellingen vanaf 10 dozen worden door een transporteur op een wegwerppallet bezorgd. Afhankelijk van de doosmaat kunnen we 16 tot 28 dozen per pallet stapelen. Het kan dus voordeliger zijn om een iets grotere bestelling te plaatsen, aangezien er geen extra verzendkosten worden berekend voor de extra dozen op de pallet.

What is BPA?

Bisphenol A (BPA) is a chemical raw material that can be used in the production process of plastic packaging. It is sometimes found in plastic bottles and on the inside of (canned) cans. It can leach into our food through these packaging materials. Heating food in packaging that contains BPA accelerates the release of BPA, which can be harmful to health.

Is BPA used in Pack-Store products?

No, there is no BPA used in the products we sell on our webshop.

Can I have tubs and lids printed?

It is possible to order tubs and lids with custom print! We offer two options:

  1. In Mould Labeling (IML) ~ More information about In Mould Labeling can be found further down on this page.
  2. Stickers ~ Custom stickers from Pack-Store can be ordered starting from 500 pieces. Click here for more information.

Are Pack-Store products food-safe?

Pack-Store products are guaranteed to be food-safe. All plastic tubs and lids with a capacity of up to 3000 ml are manufactured in the Dutch factory of our sister company Intopack. Intopack has held a BRC Packaging certification at the highest level, namely BRC AA+, for many years. This means that all Intopack products comply with the highest and most recent food safety standards.

Our buckets from 2.5 liters and above are produced by a reliable German partner manufacturer. This partner is ISO-certified (DIN EN ISO 9001:2015) and also ensures a food-safe production.

What does In Mould Labelling (IML) mean?

The term 'In Mould Labelling' (IML) is directly derived from the technique: a pre-printed label made of polypropylene (PP) is placed in a mold. This mold has the shape of the packaging. Molten PP is then added to the mold. The PP fuses with the label and, during hardening, takes the shape of the mold. The result: label and packaging become one.

IML In Mould Labelling

Some advantages of In Mould Labeling:

Excellent print quality
The offset printing technique provides high-resolution images in up to eight colors, giving your plastic tubs a professional look.

Strong and hygienic
In-mould labels are resistant to moisture and large temperature changes: the ideal solution for decorating plastic tubs for frozen and chilled products! In-mould labels are also scratch-resistant, do not tear, and are not susceptible to wrinkles.

Environmentally friendly
IML is environmentally friendly: the packaging and the label are made of the same material (PP) and can be fully recycled.

Decorating plastic tubs and/or lids with IML is possible with a minimum order quantity of 10,000 pieces. If you have any questions about orders with IML, you can contact us via [email protected].

What is an injection-molded packaging?

What does RCPF mean?

The abbreviation RCPF stands for random copolymer freezergrade. This material shares similarities with polypropylene but is reinforced by the addition of specific additives.

What is an injection-molded packaging?

Injection molding is one of the most commonly used shaping techniques for plastic tubs, enabling the production of complex shapes on a large scale and with high precision.

In the injection molding process, plastic supplied as granules (polypropylene) is melted into a liquid mass and injected under high pressure into a mold (cavity) with the desired shape. Upon cooling, the plastic solidifies, resulting in the desired packaging.

An injection-molded packaging is sturdy, can be equipped with a tamper-evident closure (Tamper Evident), and is highly reusable.

What material are the plastic tubs from Pack-Store made of?

At Pack-Store, we offer recyclable and reusable food packaging. All models are available in polypropylene material. Additionally, you can order a selection of our models in Bio50+ (Biobased material) and RCPF (Freezergrade material). Below you will find more information about both materials.

What is Bio50+?

The composition of Bio50+ is based on at least 50% bioethanol (derived from waste from sugar cane production) supplemented with conventional plastic (based on fossil fuels). Both the renewable material (bio ethanol) and conventional plastic meet the highest and most recent requirements for optimal recycling and food safety. Ideally, all packaging would consist of 100% biobased material, but demand for 100% biobased packaging is significantly hindered by the high costs. Therefore, we have sought an affordable alternative without compromising on the recyclability of the product. The result is a biobased packaging made from Intopack Bio50+ plastic material.

Biobased plastic contributes to reducing the use of fossil raw material reserves. Additionally, it provides a positive contribution to CO2 reduction and significantly increased circularity (both post-life and pre-life).

Is Biobased plastic recyclable?

Our Biobased products are fully recyclable. In 2020, the post-life circularity of plastic packaging in Europe was only 37.7% (see Eurostat ~ statistics). By using bio plastic, pre-life circularity of more than 50% is added, greatly increasing the overall circularity of the packaging.

Another significant advantage is that Biobased tubs can be reused. If one decides to dispose of the Biobased plastic tubs eventually, they can be discarded through regular plastic waste processing (see also our 5 tips for plastic recycling).

What is Polypropylene (PP)?

Polypropylene (PP) is an excellent material for food packaging. The material becomes soft and liquid when strongly heated, allowing it to be used in the injection molding process. It also meets the specific requirements of food safety and is resistant to chemicals and heat, ensuring a safe and reliable packaging. Moreover, PP is durable, allowing tubs to be stackable (even when filled!). The material can be recycled 8 to 10 times, saving valuable resources and reducing waste.

polypropyleen logo

Is polypropylene recyclable?

Polypropylene is easily and fully recyclable. All plastic tubs in the webshop are marked with a recycling code consisting of the letters "PP" or the code "05" placed in a triangle.

What is the difference between polypropylene and Biobased plastic?

Conventional plastic packaging is made from polypropylene (PP), which is an oil-based plastic with high impact resistance. The material is temperature-resistant and resistant to chemical solutions, acids, bacteria, and fungi. You can find more information about the environmental friendliness of plastic here.

Unlike conventional plastic, Biobased plastic is made from the by-product of sugar cane. Sugar is extracted from sugar cane through pressing. The first, most abundant pressing of sugar cane is used for consumption purposes. The less rich subsequent pressing is used for the production of bio plastic. The extracted sugar is converted into Ethanol (alcohol), from which Bio polyethylene is then made. This Bio polyethylene serves as the raw material for our Biobased plastic packaging.

Even with Biobased plastic, we can produce standard-shaped plastic tubs and lids (oval, round, and square). However, due to the use of Biobased content, Biobased tubs are less clear and transparent than polypropylene tubs.

Similarities between polypropylene and Biobased material

Biobased packaging is functionally equivalent to conventional packaging. The packaging is food-safe and complies with the highest and most recent requirements for migration (food safety) and organoleptic properties (odor and taste).

  • Materials are 100% recyclable
  • Suitable for both food and non-food products
  • Suitable for freezing, microwave, and dishwasher use
  • Equipped with a tamper-evident closure
  • Can be filled at high temperatures (up to 85°C)
  • Stackable, even when fully filled
  • Reusable (for home use)

What does RCPF mean?

The abbreviation RCPF stands for random copolymer freezergrade. This material shares similarities with polypropylene but is reinforced by the addition of specific additives.

Can I use the tubs in the microwave?

Certainly, all tubs from Pack-Store are microwave-safe! However, it is not recommended to place the tubs empty in the microwave. Also, it is important to note that metal objects, such as cutlery, should not be placed in the plastic packaging in the microwave.

What is a tamper evident closure?

Tamper Evident betekenis

Tubs with tamper-evident closures are equipped with a special break tab that needs to be broken to open the packaging. This ensures that the packaging cannot be opened unnoticed. This is particularly relevant for foodservice and food retail. Read more.

How can I return a product?

To ensure that the return is processed quickly and efficiently, we recommend using the return form.

The return procedure is as follows:

  • Return the product in its original packaging, ensuring that the blue plastic is securely closed;
  • Notify the return by sending the completed form via email to [email protected]. Alternatively, you can print the form and include it with the return;
  • Ship the package to the return address on the form;
  • Upon receipt and inspection of the returned product, a refund will be issued, including the purchase amount and original shipping costs. The return costs are at your expense.

Can I exchange my product?

Certainly, you can exchange your order for another product. The procedure is similar to returning your order. You can return the order at your own expense upon receipt and then place a new order.

Once we receive the return in good condition, we will refund the full purchase amount via the payment method used to place the order. Please note that the shipping costs for sending your order will be reimbursed by us, but the costs for returning the order are your responsibility.

When can't I exchange or return my order?

You cannot exchange or return your order if you have already opened the blue plastic bag in the box. All packaging from Sustainable Packaging Webshop B.V. is produced according to strict food safety standards. Therefore, a box with opened blue plastic bags is considered unsaleable by Sustainable Packaging Webshop B.V.

When will my order be refunded?

If your return meets the conditions as described above, the amount for the ordered products will be refunded within 14 days of receiving your returned order via the payment method used to complete the order.

What are the shipping costs at Pack-Store?

At Pack-Store, you pay per box for the shipment of your order. The shipping costs will be visible during the checkout of your order: our system automatically calculates the shipping costs based on the shipping address.

On this page, we have listed all shipping costs for you.

Why are the shipping costs of my order so high?

At Pack-Store, you order per box. When you place an order for small packages (containers and lids packed per 8 – 25 sets), we can pack multiple of these products in one large box. For all other products, the dimensions of the box are so large that they do not fit together with other boxes in one large shipping box. As a result, we need to create a shipping label for each box individually and, therefore, pay shipping costs per box to the carrier. Besides that, we face extra costs for custom clearance at the UK-border.

When do I get Free Shipping?

For orders in the Netherlands and Belgium, a minimum order value is applied, meaning we offer FREE SHIPPING once it reaches a certain order value. For the Netherlands, this minimum order value is €495 excluding VAT, and for Belgium, it is €695 excluding VAT.

Unfortunately, there is no free shipping available for deliveries outside the Netherlands and Belgium.

How can I save on shipping costs?

If you are a regular customer, it may be cheaper to place a larger order once a quarter, for example, instead of ordering monthly.

Orders of 10 boxes or more are delivered by a carrier on a disposable pallet. Depending on the box size, we can stack 16 to 28 boxes per pallet. Therefore, it may be more economical to place a slightly larger order, as no extra shipping costs are charged for the additional boxes on the pallet.

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