How can I return a product?
To ensure that the return is processed quickly and efficiently, we recommend using the return form.
The return procedure is as follows:
- Return the product in its original packaging, ensuring that the blue plastic is securely closed;
- Notify the return by sending the completed form via email to [email protected]. Alternatively, you can print the form and include it with the return;
- Ship the package to the return address on the form;
- Upon receipt and inspection of the returned product, a refund will be issued, including the purchase amount and original shipping costs. The return costs are at your expense.
Can I exchange my product?
Certainly, you can exchange your order for another product. The procedure is similar to returning your order. You can return the order at your own expense upon receipt and then place a new order.
Once we receive the return in good condition, we will refund the full purchase amount via the payment method used to place the order. Please note that the shipping costs for sending your order will be reimbursed by us, but the costs for returning the order are your responsibility.
When can’t I exchange or return my order?
You cannot exchange or return your order if you have already opened the blue plastic bag in the box. All packaging from Sustainable Packaging Webshop B.V. is produced according to strict food safety standards. Therefore, a box with opened blue plastic bags is considered unsaleable by Sustainable Packaging Webshop B.V.
When will my order be refunded?
If your return meets the conditions as described above, the amount for the ordered products will be refunded within 14 days of receiving your returned order via the payment method used to complete the order.